Terms and Conditions

Terms and Conditions

When you book The Forest Coach House directly with the owner, including via this website, you are entering directly into a contract with the owner of the property.

Making your booking

All bookings depend on the property being available.  The person making the booking must be at least 18 years old at the time of booking.  By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these Terms and Conditions. The person making the booking is responsible for making all payments due to us.

For bookings made and no payment received, we will hold a booking for 48 hours to allow time for payment to be made.  Once we have received the payment due, we will issue a confirmation email as soon as reasonably possible.  If you book online,  we will acknowledge by email that we have received your booking and then send you separately a confirmation email, once payment has been received.

This confirmation email is our acceptance of your booking and the point at which a binding contract with the property owner will begin. If no payment is received within 48 hours then we assume the booking to be cancelled.

We  have the right to refuse any booking before we send a confirmation email. If we do this, we will tell you by email and promptly refund any money you have paid to us. In this case we will have not have any legal responsibility to you.

Once we have received a final balance payment (due 8 weeks before the start date of your stay with us) we will send a separate email detailing arrival instructions.


At the time of booking, a 25% non refundable deposit is due.  This 25% is calculated from total cost, including any holiday extras selected.    We will hold a booking for 48 hours to allow time for a payment to be made.  This is to be paid by cheque or bank transfer.  We only accept payment in Pounds Sterling.  We must then receive the rest of the money owed no less than 8 weeks (56 days) before the start of your booking.  If you book less than 8 weeks (56 days) before the start of your holiday, we must receive full payment at the time of booking.

If you do not pay any final balance payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid.


We may increase or reduce the prices of unsold products or correct mistakes in pricing at any time before we confirm your booking. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.

All prices quoted or otherwise given to you include all charges.  All prices are for the property and are not on a per person basis.  Occasionally prices are rounded to the nearest pound sterling.

Our prices are inclusive of bed linen and towels. Wi-fi is provided for reasonable use. Unreasonable usage charges apply and we reserve the right to invoice for any usage we feel unreasonable.

Website details

We aim to make sure that the information provided is presented accurately on our website, third party listing sites and in other promotional literature or material we produce and provide. There may occasionally be small differences between the actual property and its description. This is usually because we are always aiming to improve services and facilities. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website or advertised elsewhere. We make reasonable efforts to make sure that information we give you about the property and its facilities or services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, unless this was caused by our negligence.

Changes to your booking

a) Changes by you
If you want to change any detail of your confirmed booking (eg change dates), we will do our best to make the changes.  We must receive this request by email from the person who made the booking.  We can only make changes to your confirmed booking if the new dates are available.  We cannot guarantee this request.

There is a £25 administration fee for any changes made to bookings.   If we are unable to make the change requested, the original booking will continue to be valid unless cancelled in accordance with these Terms and Conditions.

b) Changes by us
If in the unfortunate event we have to make changes to your booking (eg serious repair work needed at the property you booked) we will try to find a suitable alternative booking at another property.  If this is not possible, we will refund all sums paid by you for this booking.  This will be our only obligation or liability to you in such circumstances.


If you have to cancel your booking, you must email info@theforestcoachhouse.co.uk as soon as possible.  The day we receive your email notice to cancel is the date on which we will cancel your booking.  Where you cancel the booking (irrespective of the reason for cancellation) a cancellation charge will be due in respect of our lost costs as follows:

Number of days before the start date of your holiday that we receive notice to cancel:

  • More than 56 days (8 weeks), cancellation charge: Full deposit (including any balance of the deposit due)
  • Less than 56 days (8 weeks), cancellation charge: Total cost (accommodation cost and any costs for holiday extras)

We strongly recommend you have adequate insurance in place to cover yourself for cancellation.  We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

Cancellations by us

We do not expect to have to make any cancellation or changes to your booking. However, in exceptional circumstances, we have the right to do so. We will contact you as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.

Events beyond our control

We will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including: natural disaster; acts of terrorism; malicious damage; keeping to any law or governmental order, rule, regulation or direction; insolvency or bankruptcy of an owner; fire, flood, snow or storm; other circumstances affecting the supply of goods or services.

Our legal responsibilities to you

We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. If we know about a problem before you arrive, we will contact you to let you know.  We cannot be held responsible for the breakdown of equipment such as, boilers, washing machines, nor for the failure of public utilities such as water, gas and electricity. If you report such a problem during your stay, we will do our utmost to resolve it for you, as promptly as possible.  If a contractor needs to enter the property to repair a problem you have reported during your stay, we will give him/her access to do so and will accompany.

Disabilities and medical problems

If you or any member of your party has any medical problem or disability that may affect your booking, please tell us as early as possible. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.

Use of The Forest Coach House

Arrival and departure – You can arrive at The Forest Coach House at any time after 4 pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period.  You must leave by 10am on the last day.   If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let us know you are arriving late, we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid.

Condition of use – You and all members of your party agree to keep The Forest Coach House, its contents and outdoor areas, clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted.

You are responsible for the actual costs of any breakage or damage in or to the property – along with any extra costs that may result – which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs including extra cleaning costs.

We can refuse to allow you into the property or ask you to leave if we reasonably believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. We will treat these circumstances as a cancellation by you.

Courtesy– we ask you to show courtesy to the occupants of other nearby properties in particular in terms of noise, parking and tidiness.

Maximum occupancy – You also must not allow more people than our website states to stay overnight in the property (unless with prior agreement from ourselves).  You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.)

Usage – You must not hold events (such as parties, celebrations or meetings) at the property without our advanced consent. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.)  We are not under any obligation to find any alternative accommodation for you.
You must allow us or a representative (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, we can enter the property at any time without giving you prior notice).

Pets - No pets allowed.

Baby equipment – we will provide a highchair and stairgate upon request. Availability of such equipment is limited and cannot always be guaranteed (eg we may not be able to provide more than one highchair if there is more than one toddler in your party).  You should check all baby equipment before use and make sure you use it responsibly.

Safety–  guests must accept responsibility for their own and their children’s safety. Baby equipment, play equipment, any amenities or equipment provided must be used at your own risk. We accept no responsibility for personal injury to any guests or consequential loss or damage to their property.


Strictly non-smoking and under no circumstances must smoking occur inside the property or in the garden.  

Property left behind

We charge a £15 administration fee plus postage, to compensate for our time in retrieving and packing the item.  We reserve the right to charge more for heavier or valuable items.  We will dispose of unclaimed items left behind to charity shops within twenty eight days.

Special Requests

If you have any special requests, you must let us know when you make a booking.  Although we cannot guarantee that any request will be met. Confirmation that we have noted a special request or passed it on to a service provider, or of the fact it is shown on your written confirmation or any other document, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we or they have broken your contract.


If you want to complain, we will take action to sort your complaint out as soon as possible.

Governing law

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you must agree that any dispute will be dealt with by the courts of England and Wales.

Communicating with you

To process your booking we will need to collect and process personal information. From time to time we would like to send you by email, some information about The Forest Coach House including special offers and things to do in the area and general information that we think will interest you.  We will first ask for your consent to add your email to our mailing list.  You can email at anytime to unsubscribe from this list. We will not pass your details onto third parties. Unless it’s in circumstances where third parties would need to know your personal information eg a restaurant reservation, and only to the third party service provider concerned.